As AI moves from isolated tools and experiments into everyday business operations, many leaders still lack a practical mental model for how these systems actually work and where they create value. This session demystifies Large Language Models (LLMs), context engineering, and AI agents without relying on hype or "AI magic" explanations. Attendees will gain practical frameworks for understanding how modern AI systems behave, where human judgement still matters, and how organizations can responsibly apply AI to accelerate teams and improve business outcomes.
Today's AI falls short for employees. Employees lose hours every week searching for answers, chasing approvals, and stitching work across systems. Other AI tools can find information but still leave the work unfinished.
When ServiceNow replaced traditional employee portals with our conversational AI platform, we transformed how 30,000 employees find answers, stay productive, and navigate their workday. This session takes you inside our implementation journey: the employee insights that shaped our approach, the design decisions that drove engagement, and the experience challenges we navigated along the way. Walk away with a practical playbook for leading experience-driven AI transformation at enterprise scale.
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At the enterprise level, deploying AI that drives real value remains difficult, but a clear blueprint is emerging. In this presentation, Ilitch Sports + Entertainment and Tenex dive deep into their collaborative approach - bypassing sub-par legacy software in favor of purpose-built, custom workflows. This session will provide an overview of the IS+E enterprise AI strategy, share actionable takeaways from their pilot, and outline a long-term vision for a unified operating system. Attendees will walk away with a practical framework to rethink their organization's core processes and unlock velocity with the help of A.I. and advanced technologies.
This session will confront the new reality of cybersecurity in an AI-driven world—where threats are more sophisticated, faster, and increasingly autonomous. It will highlight how organizations must rethink their defenses, moving from reactive protection to proactive, intelligence-driven resilience. Ultimately, it will inspire leaders to take a more decisive, unified approach to security—treating it not just as risk management, but as a critical enabler of trust, innovation, and growth.
